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Does this issue occur with either Teams desktop app or Teams on the web ()? According to the issue symptom, it’s recommended Thank you for sharing so much information with us. When I used my personal account to access Microsoft teams, everything is normal no matter which network the device is connected to.Īlso we had someone else use a staff School district Microsoft teams account which I’m assuming that’s for Microsoft teams for business, not education, but anyways the staff accounts do not have this problem, my next assumption is maybe there’s something wrong So I’m wondering if anyone here have any solutions to resolve this issue? We have tried joining from an open Wi-Fi network and there seems to be no problem at all, we also tried 2G networks and it worked perfectly until T-Mobile shut down their GSM network in our area.Įventually we had to purchase an AT&T prepaid plan with 3G access on my iPhone4 with personal hotspot so I can join on my computer/iPhone/iPad.Īnd then in 2021, my iPhone4 was reset after 10 years of usage but I forgot the Apple ID password, and it’s hard to find phones with 3G at this time since no one uses 3G networks anymore, but I found an iPhone 3GS on eBay with 3G access, but it will take a When I looked at my cable modem logs, I noticed that every time the teams meeting gets disconnected and the router/modem restarts, there’s a message that says “ Resetting the cable modem due to docs Dev Reset Now”.īut now I have fiber Internet, I can’t see any of the logs on the fiber modems. I have missed several of my classes due to this issue since October.

Every time I try to join a Microsoft teams meeting using my schools account on any secured Wi-Fi network with WPA too, the router will restart and the teams meeting will be disconnected,Īt first, we tried switching to a different Internet service provider from Comcast to century link, but after switching to a different ISP, the teams meeting worked for about one week and one week later, the chat is frozen during a meeting.Īfter that, we tried switching to a different school computers but the problem still persisted, so we tried using cellular data to join with LTE data, but after joining, The LTE gets suspended and we have to call T-Mobile to restore the service.